When something goes wrong, a quick solution is required...
We know how frustrating it is when something does not work as intended – which is why we endeavour to resolve all complaints as quickly as possible. The quickest way is to fill in a complaint form and mail it to us – we will get back to you as soon as possible.
You will find the complaint forms here on the website.
We can only deal with complaints from professional installers. If you are a private customer, please contact your local installer.
Do not start processing a complaint (deinstallation and/or replacement) without filing a complaint or otherwise contacting us, because if the product is no longer in your possession, or is damaged or similar, this may affect our ability to help you afterwards.
To determine the production date of a heater, examine the following field on the data plate:
F.år. The four letters refer to the production year and week based on the following table.
Here is an example of the production date field on the heater’s data plate.
B G B B = 1611. The heater was manufactured in year 16, week 11
Fx B G B B = 1611. Beholderen er produceret i år 16 - uge 11
Follow these steps if you or your customer experience a fault or defect in a METRO THERM product that, in your opinion, warrants a complaint: